You can create new issues in Jira directly from a Sora workflow. The process of doing so involves two parts. First, you must configure a mail handler within Jira that takes incoming emails and processes them into new issues, as discussed in this Jira help article. You can then use Sora’s automated email task type within a workflow to send an email to your Jira mail handler with all the necessary information for creating a new issue. The following video shows this process in action.